Privacy Policy

Last updated: August 16, 2025

BuddySoft (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us online, offline, and via third-party platforms such as Amazon, MyDeal.com.au, and Kogan.

Information We Collect

We may collect the following personal information when you interact with us:

  • Identification & Contact Details name, address, email address, phone number.
  • Transaction Information purchase details, order history, payment method (PayPal, Apple Pay, Google Pay, bank card, Afterpay).
  • Delivery information delivery address and any special instructions.
  • Website Usage Data cookies, IP address, and browsing behaviour when visiting www.buddysoft.com.au.
  • Offline Purchases information provided in person for product purchases and delivery.

How We Collect Information

We collect your personal information:

  • Directly from you (online forms, phone calls, in-person transactions).
  • Through our website www.buddysoft.com.au.
  • Via third-party marketplaces when you place orders with us.
  • From service providers such as payment processors and delivery partners, when required to fulfil your order.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, delivery, and customer service inquiries.
  • Process payments securely.
  • Provide marketing and promotional offers (only where permitted or with your consent).
  • Improve our products, services, and website experience.
  • Comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Delivery partners such as Australia Post to deliver your orders.
  • Payment service providers (PayPal, Apple Pay, Google Pay, bank card processors, Afterpay) to process your transactions securely.
  • IT service providers for website hosting, analytics, and support.
  • Legal authorities if required by law.

All third parties are required to handle your data in compliance with the Privacy Act 1988.

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve your browsing experience.
  • Analyse website traffic.
  • Remember your preferences.

    • You can disable cookies via your browser settings, but some features may not work properly.

    Storage and Security

    We store all personal information within Australia on secure servers. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

    Accessing and Correcting Your Information

    You can request access to, or correction of, your personal information by contacting us using the details in Section 11. We will respond within a reasonable timeframe as required by law.

    Marketing Communications

    You may receive marketing materials from us if you have:

  • Opted in via our website or marketplaces.
  • Purchased from us and not opted out.

    • You can unsubscribe at any time by following the instructions in the communication or contacting us directly.

    Your Rights

    Under the Australian Privacy Principles, you have the right to:

    • Access your personal information.
    • Request corrections to inaccurate or incomplete information.
    • Complain about how we handle your personal information.

    Contact Us

    If you have any questions about our Privacy Policy, or if you need assistance with a return, please contact us using any of the following methods:

    Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM (AEST) and will respond to all enquiries as soon as possible. If you'd like to visit on Saturday or Sunday, appointments are required.

    Governing Law

    This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

    © 2025 BuddySoft. All rights reserved.